****DURING CANADA POST STRIKE***
We are still shipping UPS when we can. We will still do free shipping up to the Canada Post Basic rate. If the UPS rate is more, you will be sent another invoice for the balance.
If you live in an area not serviced by UPS, you can use an address that is such as a work address, friend or family member, UPS drop location etc.
UPS does not always show up on the online shopping cart. If you select shipping and Canada Post shows up, we will still ship your item UPS. Just make sure it is a UPS valid shipping address.
Hopefully, this doens't last too long.
SHIPPING PROCESSING TIME
All orders are processed within 48 hours of receiving order Monday – Friday. Orders received after 2:00 pm will be shipped the next day. Orders are not processed on weekends or holidays. For any reason you need to change the shipping method, please contact us at Info@RanchByDesign.com.
If we are experiencing a high volume of orders or the availability of our inventory, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If an item is out of stock, we will notify you and advise you of your options and correct the circumstances.
SHIPPING RATES & DELIVERY ESTIMATES
The Shipping method you select as well as the final destination will dictate the time it takes to get to you as well as the cost.
There may occasionally be delivery delays beyond our control and we are unable to compensate for these occurrences if delay occurs.
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates listed in this policy are for online shopping only and exclude in-store or special orders. Other shipping methods or overnight delivery (addresses within Canada) are available upon request.
THE FREE SHIPPING is limited to a minimum purchase of $150.00 Canadian on all “regular priced” merchandise. Free shipping is for standard shipping only and only available in Canada. Items deemed as oversized are not eligible and you will be contacted for options.
Note:
EXEMPTED FROM FREE SHIPPING
Items such as:
Bottle products
Sale items
Feed and Supplements
Winter blankets are exempt.
Large Bedding - Comforter Sets
Grain Mills and Mixers
Oversized items such as rolling pad carriers or 2 pocket blanket stall front bags
Returns purchased under the Free Shipping program will be deducted the shipping cost. Exchanges will be charged shipping costs.
CUSTOM, DUTIES AND TAXES
Ranch By Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer.
DAMAGES
Ranch By Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Liquid product are shipped at your own risk. We are not responsible for any damages that may occur during shipping.
RETURN MAILING ADDRESS
Ranch By Design
